1. Information We Collect
We collect information you give us directly and information collected automatically:
- Contact details — name, email, business name, and anything you submit when emailing us for support.
- Account & license information — the email and license key used to activate the extension and verify your plan.
- Usage data — basic analytics such as pages visited, device, and browser, collected to improve the site.
- Campaign data — outreach settings and message templates you configure in the extension, stored to operate the service.
2. How We Use Your Information
- To respond to inquiries and schedule strategy calls.
- To deliver, manage, and optimize outreach campaigns for clients.
- To process billing and provide customer support.
- To improve our website and services.
- To send service-related updates. We do not sell your personal information.
3. Third-Party Services
The extension is distributed through the Google Chrome Web Store, and payments and subscriptions are processed by our payment provider (Stripe). Your card details are handled by Stripe and never stored by us. We also use standard analytics and email tools to operate our business, each under their own privacy terms.
4. Instagram Outreach
For clients, we conduct outreach on Instagram in line with reasonable usage limits and platform expectations. Highpoint Scaling is an independent service and is not affiliated with, endorsed by, or sponsored by Instagram or Meta Platforms, Inc.
5. How We Share Information
We share information only with:
- Service providers who help us operate (scheduling, payments, email, analytics), bound by confidentiality.
- Authorities when required by law, or to protect our rights and safety.
6. Data Retention
We keep your information for as long as needed to provide our services and meet legal obligations. You can ask us to delete your data at any time.
7. Your Rights
You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing emails at any time. To make a request, email highpointscaling@gmail.com.
8. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard your data.
9. Children's Privacy
Our services are intended for businesses and individuals 18 and older. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.
11. Contact Us
Questions about this policy or your data? Email us at highpointscaling@gmail.com or visit our Support page.